FAQs

On this page you will find more general questions and answers related to BrandScent

The rough time frame is two to three weeks. If you take a look at the product description it will provide more information regarding to lead time. There will be seasonal time delays (June - September & January - March) so keep this in mind when deciding when to place your order.

Once you have made your selections for your chosen vessel and placed your order, we will make a design just for you. We custom make each design so expect your proof to arrive within 24-48 hours. WE NEVER GO TO PRINT UNTIL YOU ARE HAPPY WITH THE DESIGN (please check your emails after placing the order to receive your proof).

Delivery is based on your location and also the weight of the products you have ordered. For items like test tubes, shipping will generally be $9.95 within Australia. Heavier items like candles and honey jars will be between $19.95 and $29.95. We always ship with quality carriers like Fastway and TNT and we always supply tracking.

Of course! All we need is a JPEG, Ai or Psd file and we will then send you the artwork proof. Send your design to corporate@lightandglodesigns.com.au

Yes! Australia generally has very high export prices so only the lighter items are generally sent overseas. Get in contact with us and we can provide a shipping quote.

Yes. However we cannot send customised samples. We use previous swing tags, stickers etc as close as we can to your chosen design.

The ingredients are 100% fragrance oil. Our fragrances are both locally and internationally sourced (USA and France), and are IFRA approved.

Lemongrass & Persian Lime, Date Night, Relaxation and Vanilla Caramel are our current must-haves. Please visit our website for more information.